Frequent questions

• Can I go to your company and contract the sale?
• Do you have other branches in Spain or abroad?
• Do the prices include VAT?
• How is a purchase made?
• Can I ask you for a quote?
• How can I pay?
• Does the product have a guarantee?
• If I can't find the reference I'm looking for, what should I do?
• If my product breaks, what should I do?
• If the material does not convince me, can I return it?
• Is it safe to give my Visa card information?
• How much are the shipping costs?

Can I go to your company and contract the sale?

Yes, you can come visit us. We advise you, however, to make an appointment by phone with our commercial managers, who will guide you in your purchase.

Do you have other branches in Spain or abroad?

Tecnochufa 2020, SL does not have other branches, precisely in order to reduce the classic costs that each delegation supports in the rest of the distribution points. This allows us to directly offer high quality products at unbeatable and advantageous prices .   

Do the prices include VAT?

No, the advertised prices do NOT include VAT, since we sell worldwide. VAT is applied when indicating Spain as the client's country of origin, being the billing address here in Spain. 

 

How is a purchase made?

To buy at TECNOCHUFA it is necessary to register as a customer and enter with username and password, this process is done while making the 1st purchase, requesting all your information. For subsequent purchases, you only have to enter through the ACCESS FORM with your username and password.     

How to buy at TECNOCHUFA? 

Once you have entered the ACCESS FORM with your username and password, you must select the products you want by clicking on the shopping cart icon, which appears both under each product and in its expanded description. The search for products can be made through our advanced search system or by browsing the categories on the home page (SEARCH FOR A PRODUCT).    

How to add more products to the Shopping Cart?

Simply by searching for another product and clicking on the shopping cart icon. If you want to delete a product, just press the "delete" icon and then "update" . If you want to modify the number of units, you must do so in the corresponding box and click "update" .

Can the delivery address be changed?

You can modify the delivery address online during the order. By default the shipping address will be the one you provided when registering as a customer. Optionally, you can modify the billing address to be different from the delivery address during the order.

How is the order made?

Once you have selected the payment method, press "send" . Once this is done, you must make the payment .

 

Can I ask you for a quote?

Yes, you can fill out our form, indicating all your data, as well as detailing what products you are interested in.

In a short period of time you will receive by email the detailed budget of everything requested, in case of any doubt request that one of our commercial advisers contact you.

All our quotes have a maximum validity of 15 days due to the constant price changes that occur in raw materials.

How can I pay?

Payments can be made by Credit Card, Visa and Master Card, Bank Transfer, (PayPal if available) or by entering the amount of the product before shipment, in an account specified by Tecnochufa 2020, SL .. In the case to visit us and make the purchase in our offices the payment will always be IN CASH or by VISA / MASTERCARD card.

Does the product have a guarantee?

Yes. All the products advertised on our website are from top brands, and manufacturers offer a 1-year warranty according to the Law for this type of article, since they are not consumer goods, they are machines designed to obtain a profit, to be exploited. 

Can I track the status of my order?

Yes, you can check the status of your order once it has left our warehouses, providing the telephone number of the delegation of the transport company and its shipping number, if applicable.

If I can't find the reference I'm looking for, what should I do?

If you are looking for a reference or model that you cannot find on our website, you can ask us without obligation for the price and model of what you are looking for, either through our email tecnochufa@tecnochufa.com This email address is protected against robots spam, you need to have Javascript enabled to see it , or through the customer service phone number +34 96.127.35.45                

If my product breaks, what should I do?

If the product is damaged within the Warranty period (1 year), you must send it to the Technical Service of Tecnochufa 2020, SL or to the manufacturer's SAT (depending on the conditions of sale) freight prepaid and presenting the guarantee that comes within Your purchase device together with the purchase invoice, will carry out the repair at no cost to you, (provided that it is indicated in the manufacturer's warranty.)   

(The shipping and collection costs are always at the customer's expense). 

If the material does not convince me, can I return it?

No, all sales are considered firm, so we do not accept the return of any machine after delivery, nor do we refund the amount received for it.

Is it safe to give my Visa card information? 

Yes. Your card information goes directly to a protected file managed by the bank itself or the corresponding company, where no person from Tecnochufa 2020, SL., Has access.

How much are the shipping costs?

Shipping charges, are a function of the weight or the volume of products according to the rates of the transport agency concerned. It is charged for the weight or volume of the shipment.    

When registering and making a purchase, the system automatically calculates it for shipments to the whole of Spain, giving the total of the order plus freight (in the case of international shipments they should consult us). 

This does not force the purchase, because until it is confirmed, the order will not be processed, and in this way the exact total is known.